When upgrading Snow components, automatic restarts of Snow services (triggered by third-party monitoring or automation tools) can cause the services to start before the installation process has finished. This may result in files not being copied correctly into the installation directories, leading to product failures.

These issues are often difficult to detect immediately and can affect dependent services, making troubleshooting more complex.

We recommend not configuring automatic restarts of Snow services during upgrades.

• Services should only be restarted as part of the controlled upgrade process.
• Allow the installer to stop and restart services at the appropriate time.
• Avoid using monitoring tools or scripts that force restarts during installation.
• Ensure that Snow services run in a normal working environment.

Following these guidelines helps prevent file corruption and ensures that upgrades complete successfully.