Hi Experts

This appears to be a license management issue in FlexNet when handling our Codebeamer license file — the FlexNet dashboard is unable to correctly display the number of occupied licenses.

We are able to consistently reproduce this issue on our side. To do so, simply configure two Codebeamer servers to connect to the same License server. Please refer to the related screenshots below:

As you can see, there are 7 users logged into the two Codebeamer servers, but the license server counts only 4 licenses as occupied.

According to the opt-out mechanism documentation: https://docs.revenera.com/ui560/cpp_windows/Content/helplibrary/Opt_Out_Mechanism.htm , "The ruiOptOut() function Instructs the SDK to send a message to the server to indicate that this user is opting-out (if not already sent in previous sessions) and disables all further functionality and communication with the server."

If I understand this correctly, we can still make API calls (such as ruiSetCustomProperty or ruiTrackEvent) but none of these will result in any of that data being sent to the server, right?

By "communication with the server", I presume this means the URL given in ruiCreateConfig will not be called: https://docs.revenera.com/ui560/cpp_windows/Content/helplibrary/Initializing_the_Configuration.htm?Highlight=ruiCreateConfig (see "serverURL (const char*)").

The reason I ask is that one of our users of our software is reporting that they are still seeing calls being made to that "serverURL". It is my understanding that this should not happen. Can you please let me know if this is not necessarily true and whether there is something we should be doing differently in the opt-out case.

In the Raw Data the Monitor Count, Resolution - Horizontal, Resolution - Vertical and Screen Pixels per Inch are reported.

Upon inspecting the data i have several questions:

1.  What is the expected behavior in a multi-screen setup, especially if the screens are different sizes?
   1. Sometimes the reported number of screens does not seem to match the resolution, e.g. I have clients with 1920x1080 resolution and one screen, but then there are clients with the same resolution but two reported screens.
   2. What is to be expected from the Screen Pixels per Inch on devices with different values?
2. How dose Usage Intelligence handle scaling? I got some really exotic resolution (e.g. 1410x703) and my best guess is, that this is due to a scaled monitor, could you clarify this?
3. Some graphics cards allow you to combine multiple monitors into one large screen, and I believe this was a feature on Win 11 as well. How does Usage Intelligence report the resolution and number of monitors in this case?

Thanks and best regards,

Paul März