Usage Intelligence

Hi Experts

This appears to be a license management issue in FlexNet when handling our Codebeamer license file — the FlexNet dashboard is unable to correctly display the number of occupied licenses.

We are able to consistently reproduce this issue on our side. To do so, simply configure two Codebeamer servers to connect to the same License server. Please refer to the related screenshots below:

As you can see, there are 7 users logged into the two Codebeamer servers, but the license server counts only 4 licenses as occupied.

According to the opt-out mechanism documentation: https://docs.revenera.com/ui560/cpp_windows/Content/helplibrary/Opt_Out_Mechanism.htm , "The ruiOptOut() function Instructs the SDK to send a message to the server to indicate that this user is opting-out (if not already sent in previous sessions) and disables all further functionality and communication with the server."

If I understand this correctly, we can still make API calls (such as ruiSetCustomProperty or ruiTrackEvent) but none of these will result in any of that data being sent to the server, right?

By "communication with the server", I presume this means the URL given in ruiCreateConfig will not be called: https://docs.revenera.com/ui560/cpp_windows/Content/helplibrary/Initializing_the_Configuration.htm?Highlight=ruiCreateConfig (see "serverURL (const char*)").

The reason I ask is that one of our users of our software is reporting that they are still seeing calls being made to that "serverURL". It is my understanding that this should not happen. Can you please let me know if this is not necessarily true and whether there is something we should be doing differently in the opt-out case.

Hello everyone,

I'm encountering a problem while attempting to authenticate with a specific API. After following the official documentation to establish a connection and sending an authentication request using Python's 'requests' library, I consistently receive a 400 error with the following message: '{"error": {"code": "400.002.002", "description": "Cookie Missing"}}'.

Here is a simplified snippet of my code:

'''python

'''

I ensure the session is initiated, and all headers required by the documentation are included. However, the error seems to indicate a missing cookie in my request, although the documentation does not explicitly mention the need for such a cookie for authentication.

Has anyone encountered this type of error before? Is there an additional step or a specific header I might have missed to transmit or receive the required cookie?

Any help or suggestion would be greatly appreciated.

Thank you in advance for your support.

Dear Revenera Community,

I am currently integrating the Usage Intelligence Reporting API into our system and have encountered a challenge with the authentication process, specifically regarding the expected header parameters for the API requests. In addition, I am using Python for the implementation, and I have encountered an error with the code "400.002.002" stating "Cookie Missing". Could you guide me on how to correctly set up the authentication headers, and also advise on the correct handling of cookies within Python to avoid this error?

The areas needing clarification are:

1. **Content-Type**: Should this be 'application/json' for all requests?

Your guidance on these matters would be greatly appreciated to ensure a smooth integration process.

Best regards,