umphlettTSC asked a question.
Reachout enhancements
1. In raw event data the 'Type' of 'rm' indicates a reachout message was delivered. It would be helpful to know which campaign. That could be populated in 'Data'.
2. We use raw event data to do advanced segmentation of clients, to whom we would then like to reach out. But currently we can only manually add 200 client id's in a single campaign. I'd like to be able to either upload a text file that could have 1000s of client id's to the campaign; or have the ability to do segmentation within the platform (using an uploaded list) and send the campaign to that segment; or something that could do similar using API.
Hi @umphlettTSC ,
‘rm' is manual reachout delivered (’ra' is auto reachout delivered), we do indicate the campaign which was delivered in 'Data' – number displayed at start in that field indicates the campaign ID.
The option to upload client IDs from a file while creating a campaign is present, the limit allowed is 300, refer attached screenshot.
Please let us know if you face any difficulty in points mentioned above.
Ability to upload a text file that has more than 300 client Ids and the segmentation part can be considered as an enhancement.
We will get back with more details regarding this soon.
Thank you,
Bhargava