Delete functions in the Snow License Manager and Snow Atlas web interface may not work when requests are blocked by the server's Cross-Origin Resource Sharing (CORS) policy. This typically occurs when the server does not return the required headers to authorize cross-origin DELETE operations.
For Snow Atlas, the Search for Computer page may also fail to load because of the CORS policy implemented by client web browsers.
-
Open the browser console by pressing Ctrl+Shift+I, and then select the Console tab.
-
Click the Yes, delete period button or another delete-related control in the Snow License Manager web interface and check whether CORS-related errors appear in the console.
-
Review the network request for the DELETE operation and confirm that it is blocked by CORS policy settings.
-
Update the server hosting Snow License Manager to allow DELETE operations through CORS:
- Add
Access-Control-Allow-Originand specify the web application's domain. - Add
Access-Control-Allow-Methodsand includeDELETE. - Add
Access-Control-Allow-Headersas required for authentication and content type.
- Add
-
Save the CORS configuration and restart the Snow License Manager web service.
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Clear the browser cache and verify that the delete operations now work as expected.
-
Alternatively, disabling browser security may correct the issue. This change must be discussed with your security team before making any changes. For more information, see Disable same-origin policy in Chrome on Stack Overflow.
On Windows:
- Open Command Prompt and navigate to the folder containing
chrome.exe. -
Run:
chrome.exe --disable-web-security
This disables the origin policy and allows interaction with local files. The Yes, delete period button and other disabled controls will become responsive.
- Open Command Prompt and navigate to the folder containing
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Case id: 00001065
Activity: Status change: 2 hours ago