Electronic field updating when no inventory is linked to an asset

Title

The Electronic Date on the General tab of the Asset Properties page should reflect the last inventory date of the inventory device linked to the asset.

In some cases, the Electronic Date continues to update even though no inventory device is linked to the asset.

When an asset is not linked to an inventory device, a corresponding ComplianceComputer record with a status of Awaiting Inventory should exist. If this Awaiting Inventory record is missing, the Electronic Date is updated to the current date instead of remaining unchanged.

Solution

To recreate the missing Awaiting Inventory record, follow these steps:

Open the Asset Properties page and update any field.
Save the record.

Outcome

The Electronic Date stops updating until the asset is linked to an Inventory Device.

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Support Hub

Product

Flexera One

Solution Area

IT Asset Management

Version

2024

Also Applies To

Flexera One;FlexNet Manager Suite

Deployment type

Cloud;On-premises

Visibility

Guest

URL Name

Electronic-field-updating-even-if-no-inventory-is-linked-to-an-inventory

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Case id: 00001065