Title

Hosts not mapped to virtual machines when using VMware connector

Issue

When the VMware connector is used, virtual machines are not mapped to hosts in Snow License Manager.

Environment

Snow Integration Manager 6.1.0.

Steps to reproduce

Steps to repoduce

Snow Inventory Agent is installed on the virtual machine.
Snow Inventory Agent is installed on hosts.
The VMware connector is used to pull host and VM relationship.
DCC auto connect is configured to build data centers.

When you run VMware aggregation, the below error is shown:

 
2024-10-11 10:11:23,827 [8] DEBUG VSphereServer - xxx Virtual Machines found on server .
2024-10-11 10:11:23,858 [8] ERROR VSphereServer - Failed to retrieve server. Skipping to next. Message -> Object reference not set to an instance of an object. (   at System.Linq.Enumerable.<SelectManyIterator>d__17`2.MoveNext()
   at System.Linq.Enumerable.WhereEnumerableIterator`1.MoveNext()
   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
   at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
   at SnowSoftware.ExternalDataProvider.Providers.VSphere.VSphereServer.Retrieve()) :: 
System.NullReferenceException: Object reference not set to an instance of an object.
   at System.Linq.Enumerable.<SelectManyIterator>d__17`2.MoveNext()
   at System.Linq.Enumerable.WhereEnumerableIterator`1.MoveNext()
   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
   at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
   at SnowSoftware.ExternalDataProvider.Providers.VSphere.VSphereServer.Retrieve()

Solution

This issue can be corrected by using the latest version of the Snow Integration Manager.

Update to Snow Integration Manager to version using the following link: SIM 6.5.1.

More information

Release notes for the Snow Integration Manager

Snow Integration Manager downloads

Cause

This was an issue in earlier versions of the Snow Integration Manager VMware connector. This has since been fixed.

Was this helpful?

Support Hub

Product

Snow Integration Manager

Solution Area

VMware vSphere Connector

Version

6.x

Deployment type

Cloud;On-premises;Service Provider Edition (SPE)

Visibility

Guest

URL Name

Guest-not-mapped-with-Host-When-using-the-VMware-connector

Are you sure you want to cancel the case creation?

Case closed successfully

Action performed successfully

Upload Attachment

Maximum file size allowed is 3 MB.

File type not supported.

Supported file types:

Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to close this case

Get Hotline support

Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.

Revenera Assistant

Steps to repoduce

Related Articles

Please wait...

Case id: 00001065