By default, Service Portal users may be unable to attach CD/DVD media (such as ISO files) to virtual machines (VMs) through the Snow Commander Service Portal. This limitation often leads to manual intervention by administrators or requires users to attach media directly through vCenter.
The following steps describe how to configure the Media Library and assign the appropriate permissions so that users can attach ISO files directly.
Configure the Media Library
- Go to Configuration > Media Library.
- Use the setup wizard to:
- Add a datastore.
- Map the folder containing ISO files.
- Save the configuration.
- Verify that the folder is accessible and that the correct permissions are applied.
Validate user permissions
- Go to Configuration > Identity and Access > Service Portal Roles.
- Confirm that the Connect/Disconnect Media permission is assigned to the affected user or user group.
Service Portal users can now attach ISO files to virtual machines directly through the Snow Commander Service Portal without administrator assistance.
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Case id: 00001065
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