Purpose

• The purpose of this article is to show you the steps to change the logging level for the Snow License Manager Data Access Service for troubleshooting purposes. 

Environment

• Snow License Manager 9.X.X

Steps

• Stop the Snow License Manager Data Access Service.
• Navigate to C:\Program Files\Snow Software\Snow License Manager\Services\DataService

• Take a backup copy of the appsettings.json file so we have a copy to revert to if needed later.
• Open the file appsettings.json and add in the following lines: 

 
"Serilog": {
    "MinimumLevel": {
      "Default": "Debug"
    }
  },
 

• The file should look like the example below once the above lines have been added.  (Remember to take care with closing brackets and adding the applicable commas, if not done correctly, the service won't start): 

• Once the service has started, this will commit the new logging level and from the new log file time stamp, you should now see the following: 

• Remember to switch the logging off (by stopping the service and removing the additional lines) when troubleshooting has completed.