User exclusion configuration for macOS service accounts

1. Audit existing user accounts
   Review all user entries to identify whether any valid accounts contain names beginning with an underscore (_). These typically represent macOS service accounts and may appear as frequent users in reporting metrics.

2. Apply exclusion filters
   If no valid user accounts include underscores, update the exclusion settings by adding the following patterns under:
   • Settings > SAM Core Settings > Asset Management
3. Fields to update
   • User accounts to exclude from inventory data
   • User accounts to exclude from calculation of most recent user
   • User accounts to exclude from calculation of most frequent user

Recommended exclusion values

• • %NoLoggedOnUser%,%[_]%,[_]%

Handling valid accounts with underscores

If your environment includes valid user accounts that contain underscores, exclusion patterns should be reviewed carefully to avoid filtering out legitimate users.

NOTE: Users added to the exclusion list will not be retroactively removed from historical data. Manual deletion or archival may be necessary to fully eliminate their presence from the system.