Part of the upgrade to Snow License Manager 9.39 includes an upgrade to the MongoDB service. In some cases, after the upgrade completes, the "Snow Software SnowMongoDB Service" may fail to start, showing an error.
Run the upgrade for the Microsoft C++ redistributable in the MongoDB bin folder: "C:\Program Files\Snow Software\Snow License Manager\Services\MongoDB\bin"
This will upgrade the Microsoft redistributable to the new version.
- Filename:
vc_redist.x64
Once complete, this should allow the service to run correctly.
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Case id: 00001065
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