1. Verify the Inventory server details

Open a browser and navigate to the Inventory server's base address. Examine the certificate and record the following:

• URL – check that this matches the certificate Subject, or is included in the Subject Alternative Name. (Example: https://labinvsrv.robslab.local)
• Port – if you're using HTTPS with no port specified, the standard 443 is assumed.
• Thumbprint – make a note of this; you'll need it to identify the correct certificate later.

2. Check the current configuration

Open snowserver.config on the Inventory server and inspect the <BaseAddress> and <ApiEndpoint> entries inside the <Server> block. You may find:

• Both entries pointing to the same URL and the same port
• No <ApiEndpoint> line at all
• The two entries pointing to completely different URLs

Any of these indicates a configuration that is not aligned with the recommended setup.

3. Prepare for the rebuild

1. Back up snowserver.config so any environment-specific customizations can be retained and reapplied at the end of the process.

• • Do NOT just copy this file back in afterward. Customizations should be reapplied manually.

2. Choose an alternate port for the ApiEndpoint. Port 444 is a good choice. Make sure the port you choose:

• • Is not already in use
  • Is open to requests from the Snow License Manager server in the firewall

3. Gather the information you'll need: URL, port, and certificate thumbprint (recorded in step 1).

4. Remove the master server

Using the Snow Inventory Server Configuration Manager:

1. Stop and remove the master service.
2. Choose New Installation.
3. Choose Create master server.

5. Recreate the master server

Walk through the configuration wizard:

1. Enter the Company name and License key, then proceed to the next page.
2. Enter the details for the SQL connection.
3. At the HTTP Bindings screen, configure both tabs as follows:

Base Address tab

• • Select the correct certificate from the Cert:\LocalMachine\My certificate store, identifying it via the thumbprint if more than one is present.
  • Set the network interface to listen on (typically All unassigned).
  • Ensure the port is set to 443.
  • Set the DNS name.

License Manager tab

• • Select the same certificate as before.
  • Set the network interface to listen on (typically All unassigned).
  • Ensure the port is set to 444.
  • Set the DNS name.

4. Click Next to finish the configuration as usual.
5. Once complete, start the new master service.

6. Reapply customizations (if applicable)

Reapply any required customizations from the previous snowserver.config.

If you make changes to snowserver.config, restart the Snow Software Inventory Server service afterward.

You should now see the two URLs match but use different ports in snowserver.config:

<ApiEndpoint>https://labinvsrv.robslab.local:444</ApiEndpoint>

7. Update Snow License Manager's awareness of the change

The Snow License Manager database may update automatically, but a manual update is often required.

Check the current state by running these queries:

SELECT * FROM [SnowInventory].[inv].[ServerAddress]
SELECT *  FROM [SnowLicenseManager].[dbo].[tblServerAddress]
SELECT *  FROM [SnowLicenseManager].[inv].[tblServerAddress]

All three URLs should match and use the alternate port (444 in this example).

If any do not match, run these procedures to bring them in line:

EXEC SnowInventory.slm.GetServerAddress;
EXEC SnowLicenseManager.inv.UpdateServerAddress;

Then re-run the SELECT queries to confirm.

• Inventory Server: Snow Inventory Server service
• License Manager Server: Snow Software Inventory Service

NOTE: You may have to restart these services if changes don't take effect.

Verification

When the configuration is corrected, everything should match up as follows:

1. The actual URL of the Inventory server matches <BaseAddress>:<port>
2. The three URLs returned from the database queries all match <ApiEndpoint>:<port>

Recheck the logs to confirm that API communication errors are no longer present.