Snow License Manager (SLM) is not accessible and showing the error "Server Error in "/" Application
SLM 9.12
The application web logs shows below error:
ERROR APPLICATION Application error. [PAGE: (unknown) | EXCEPTION: An exception was thrown while executing a resolve operation. See the InnerException for details. ---> Could not subscribe to SnowSoftware.LicenseManager.Web (See inner exception for details.) (System.Object Execute(Autofac.Core.IComponentRegistration, System.Collections.Generic.IEnumerable`1[Autofac.Core.Parameter]), Autofac) | INNER EXCEPTION: Could not subscribe to SnowSoftware.LicenseManager.Web (SnowSoftware.Platform.EventBus.Nats.Streaming.NatsStreamingSubscription <DoSubscribe>b__0(), SnowSoftware.Platform.EventBus.Nats)]
Looking at the event view log we can see below error:
Unable to update the IP address on Isatap interface isatap.{3431ABF3-5EF2-47B1-8C45-ECB74BBC6B89}. Update Type: 1. Error Code: 0x490.
Which indicates that a network issue has occurred on the server and all the services are now stopped.
In this instance we restarted the NATS service.
We then made sure to restart all of the Snow services.
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Case id: 00001065
Activity: Status change: 2 hours ago