Service Report Exporter cannot be started - Error 1053: The Service did not respond

Title

Issue

The Snow License Manager Report Exporter is not running and is throwing the below error when attempting to start the service manually.

Environment

Snow License Manager 8.3.3

Snow Inventory 5

Analysis

Checked the services properties against the same service in a working environment.

Changed the service startup type in properties to 'Automatic (delayed start).

Resolution

When a service starts, the service communicates to the Service Control Manager how long the service must have to start (the time-out period for the service). If the Service Control Manager does not receive a "service started" notice from the service within this time-out period, the Service Control Manager terminates the process that hosts the service. This time-out period is typically less than 30 seconds. If you do not adjust this time-out period, the Service Control Manager ends the process.

Go to Start > Run > and type regedit
Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
With the control folder selected, right click in the pane on the right and select new DWORD Value
Name the new DWORD: ServicesPipeTimeout
Right-click ServicesPipeTimeout, and then click Modify
Click Decimal, type '180000', and then click OK
Restart the computer

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Support Hub

Product

Snow Inventory Server

Visibility

Guest

URL Name

ServiceReportExportercannotbestarted-Error1053TheServicedidnotrespond-v2

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Case id: 00001065