User sessions are getting logged out frequently, often quickly after login. The session time configured in SiteMinder was set to very high as shown below:
This affects both Single Sign-On (SSO) and native account logins.
Navigating to Applications, after a few minutes the session is logged out and users are returned to the login screen.
- Snow License Manager 9.2.x.x
- On the Snow License Manager Server, navigate to C:\Program Files\Snow Software\Snow License Manager\Web.
- With Administrator privileges, open the web.config file.
- Locate the lines:
<authentication mode="Windows"><forms loginUrl="~/Pages/Login.aspx" name=".ASPXFORMSAUTH" protection="All" slidingExpiration="true" timeout="1" /></authentication>
Note: For this illustration, the timeout value is 1, your value may differ. - Change the timeout value to a higher value. The default value is 30.
<authentication mode="Windows"><forms loginUrl="~/Pages/Login.aspx" name=".ASPXFORMSAUTH" protection="All" slidingExpiration="true" timeout="30" />
</authentication> - Save the web.config file.
- Restart the Snow services and the Microsoft IIS Snow License Manager pool:
Confirm that the logouts no longer take place unexpectedly.
Wrong timeout setting value in the web.config file
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