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Title
Support: Quarantined computers reappear after being deleted in Snow License Manager

Issue

Environment has 1000's of quarantined computers which are all decommissioned/offline. In the Snow Management and Configuration Center you can set the quarantine_delete_action to Delete enabled but upon doing this the computers are not automatically being deleted. 
 

Environment

  • Snow Inventory Agent for Windows - 5.0.2
  • Snow License Manager - 8.1

 

Analysis

In the environment we configured the quarantine rules in the following way via Basic Settings in the Snow Management and Configuration Center:

- Quarantine at 30 days
- Delete at 120 days. 

Majority of the quarantined computers are way passed the threshold.

Resolution

Then the process will be to deleted devices that were outside the quarantine threshold of 90 days, Once done the delete all devices in that status from the Snow License Manager Web Page.

 

Cause

Reviewing the behavior it seems to be rooted in a failed upgrade from Inventory Server 3 to 5.
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Support Hub
Product
Snow License Manager
Solution Area
Database
Deployment type
On-premises;Service Provider Edition (SPE)
Visibility
Guest
URL Name
SupportQuarantinedcomputersreappearafterbeingdeleted-v2

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Support: Quarantined computers reappear after being deleted in Snow License Manager