Issue
- The report "Applications per Computer" does not show results (when showing all results)
- Eventually using filter will show results
Environment
- Snow License Manager (SLM) 8.2x/8.3
Analysis
- Running the report as administrator doesn't change anything
- No warnings or errors entries in any logs
Resolution
- Run the report directly in the database by using the following query:
exec StockReportApplicationsPerComputer @CID=N'1',@UserID=N'1'
- If it returns the following error message: Arithmetic overflow error converting expression to data type nvarchar.
- There might be an issue with negative values in UsedMinutes, check this by running the following query against tblComputerApplications:
select * from tblComputerApplications order by UsedMinutes asc
- Take a database backup and ensure you are confident in running the below script before proceeding. If you have negative values in the column UsedMinutes, you need to set them back to 0 by running the following query (replace x with the negative values you found):
update tblComputerApplications set UsedMinutes = '0' where UsedMinutes = 'x'
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Case id: 00001065
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