Snow Inventory Agent for Linux - Scan takes long time

Title

Linux Agent scan never ends and can only be stopped by killing the process. The next Cron Job will start another instance/process, which will not stop as well.

Environment

Snow Inventory Agent for Linux 5.x

Resolution

As a workaround retrieve the PID of the Agent scan (command: "ps ax" and kill it with the command "kill PID")

Tweaking the configuration to narrow down the search paths. Instead of scanning the entire machine, or large mountpoints, the Agent can be configured to scan only specific areas, e.g. /opt - or by excluding large mountpoints.

Example configuration below:

<Software>
    <Include>
        <Path recursive="true" unconditionally="false">/opt</Path>
        <Path recursive="true" unconditionally="false">/bin</Path>
    </Include>
    <Exclude>
        <Path>/largemount/*</Path>
    </Exclude>
</Software>

Also make sure that unconditionally is set to false:

<Path recursive="true" unconditionally="false">/*</Path>

Cause

Caused by an unoptimized configuration.

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Support Hub

Product

Snow Inventory Agent for Linux

Visibility

Guest

URL Name

SupportSnowInventoryAgentforLinux-Scantakeslongtime-v2

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Case id: 00001065