Support: Web Configurator - License key info not populating after saving

Title

Web Configurator -- License key info not populating

The Snow License Manager key is not able to activate product (i.e. after server migration)
License key info for all products is not populating at all and will not retain any info after applying and exiting

Environment

Analysis

License key information was entered into the 'License' tab in the Web Configurator
When the key is activated and applied it seems that everything is saved
If you open the Web Configurator again and select the 'License' tab, the key information is missing
There may/may not be an error message in the logs stating it cannot connect (C:\Program Files\Snow Software\Snow License Manager\Web\Logs)

Resolution

Verify that the account, 'LicenseManagerUser' has the correct permissions/schema to the SnowLicenseManager database
If the customer does not want to use the 'LicenseManagerUser' account, they can use a different service account, but must modify the DB user for the following; SMaCC, Web Configurator.

Cause

This can occur when migrating to another SQL server and permissions/schema are not transferred over correctly
While very uncommon, this can also occur if the customer chooses to use an account other than 'LicenseManagerUser'
Note that you may have to deactivate/reactivate key if there was a server migration and the above has been performed as the hardware ID will be different rendering current activation invalid

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Product

Snow License Manager

Solution Area

Database

Visibility

Guest

URL Name

SupportWebConfigurator-Licensekeyinfonotpopulatingaftersaving-v2

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