You may find that license key information for all products is not displayed or retained in Snow License Manager Web Configurator. After you enter the license key information on the License tab, activate the key, and click Apply, the information appears to save but is missing when you close and reopen Web Configurator and return to the License tab. The Snow License Manager key may also fail to activate the product, for example, after a server migration.

This issue can occur after migrating to another SQL Server if the database permissions or schema configuration are not transferred correctly. In very uncommon cases, it can also occur when using a service account other than LicenseManagerUser.

The logs in C:\Program Files\Snow Software\Snow License Manager\Web\Logs may contain an error indicating that a connection cannot be established, but this message is not always present.