• Unable to login to Snow Management and Configuration Center (SMACC) and Snow License Manager (SLM) even if the user name and password are both correct. 
• Check within C:\Program Files\Snow Software\Snow License Manager\Web\Logs\Error folder and the log shows the error message:

Date:        2024-08-02
Application: Snow License Manager™
Version:     9.xx   Revision xx  Build x
Log level:   ERROR
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
TIME         TYPE       CATEGORY            TEXT
14:49:48,563 ERROR      APPLICATION         An error occurred when querying the database The conversion of a nvarchar data type to a datetime data type resulted in an out-of-range value.]
14:49:51,805 ERROR      APPLICATION         An error occurred when querying the database The conversion of a nvarchar data type to a datetime data type resulted in an out-of-range value.]

• Snow License Manager 9.x.x

1. Launch SQL Management Studio on the Snow License Manager Database server.

2.Navigate to SQL Server Agent -> Jobs.

3.Look for License Manager Data Update then right-click to select the Start Job at Step...

4.Wait for the completion of the job then try to sign in to SMACC or Snow License Manager Web Portal