1. Locate the DATA directory:

If you are unsure of the location, either run the FlexNet Site Configurator and go to Step 2 of 6, or open:

• • <Install Directory>\FLEXnet\manager\admin\config\site.properties

• • Look for the data.dir= value

2. Check the license folder:

Navigate to: <Install Directory>\FLEXnet\manager\data\rep\lic\chunks\

If this folder does not contain any files, the license file is missing and must be restored from either:

• • A backup of the \DATA\ directory, or
  • The old \DATA\ directory from the previous environment

3. (Optional) Identify the correct license file using SQL:

If multiple license files are in use, run the following query in SQL Management Studio on the Admin database to find the correct file name:

SELECT *

FROM MGR_LICENSEFILE lf

JOIN MGR_LICENSESERVER ls ON ls.id = lf.LicenseServer_id

WHERE ls.[name] LIKE '%LicenseServerName%'

OR ls.hostName LIKE '%LicenseServerHostName%'

Use the postTransferLocation column in the result to confirm the file you need.

4. Restore the missing file:

Copy the identified license file from the old \DATA\ directory (or backup) into the new directory:

<Install Directory>\FLEXnet\manager\data\rep\lic\chunks\

5. Validate in the UI:

Navigate back to License > License File Summary > Edit. The license file should now be viewable and editable.