Agents and beacons may fail to upload files with non-ASCII characters in filenames

Description

The article title field contains all currently published information about this known issue.

Fix status

This issue has been fixed in the following releases: 2024 R2.1 / Jan 2025 (Cloud), 2025 R1 (On Premises).

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Product

Flexera One

Deployment type

Cloud

Fixed in

2024 R2.1 / Jan 2025 (Cloud),2025 R1 (On Premises)

Visibility

Guest

URL Name

agents-and-beacons-may-fail-to-upload-files-with-non-ascii-characters-in-filenames-IOJ-2077845

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Maximum file size allowed is 3 MB.

File type not supported.

Supported file types:

Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

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Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.

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