Summary

This error occurs if the InstallShield engine files aren't installed and registered properly.

Symptoms

Error Message will look like this:

Cause

This error occurs if the InstallShield engine files aren't installed and registered properly.

Resolution

1. Install the InstallShield engine.
2. If step 1 didn't resolve the error, try to manually register ctor.dll, which is located in the following InstallShield engine directory:
   C:\Program Files\Common Files\InstallShield\engine\6\Intel 32

Does Your Issue Still Exist?

If after following these instructions your product failed to install, you'll need to contact your vendor. See the Who to Contact page for more information.