Summary
This article describes a known issue of user gets authorisation failure and how to fix the issue.Symptoms
User may get the following error message when launching FlexNet beacon after AdminStudio Inventory and Rationalization was installed.Cause
The installer of AdminStudio 2015 SP1 Inventory and Rationalization installs FlexNet beacon at the installation time. When the FlexNet beacon launches, it looks into the server if there is a newer version of beacon available and tries to upgrade itself if there is. If it happens at the first launch, it fails to import configuration file and causes the error message.Resolution
If "OK" is clicked on the error dialog, FlexNet beacon launches. Please manually download the configuration file and import it into the beacon.Workaround
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
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Case id: 00001065
Activity: Status change: 2 hours ago