Loading
search-img
Title
Basic MSI Installer That Uses Billboards Exits Without Error When Run on Unsupported OS Architecture

Summary

Situation reported when using billboards on an unsupported operating system

Symptoms

Preparing to Install window appears and then closes with no error message once extraction is complete.

Cause

In a Basic MSI project, when billboards are included and a setup.exe release is used. If the OS architecture is not compatible with the installation architecture set in the template summary. When the setup.exe is launched it extracts the MSI and then closes without any error message. No information is presented to the end users to indicate why the installation has failed.

Steps To Reproduce

  • Create new Basic MSI project
  • Set Template Summary on General Information view to 'x64;1033'
  • Add new Billboard using Billboards view on Installation Designer tab
  • Launch setup.exe on 32 bit operating system




Resolution

While this issue is addressed use the Suite project type.

Additional Information

This issue is being tracked using issue #IOJ-1727487.
Was this helpful?
Support Hub
Create a case with Support
0/255
Upload Attachment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to cancel the case creation?

Are you sure you want to close this case

Get Hotline support
Products Region Phone Numbers
FlexNet Operations
FlexNet Embedded
FlexNet Publisher
FlexNet Connect
FlexNet Code Insight
InstallAnywhere
InstallShield 		North America  * +1 630-332-2513 (toll)
+1 877-279-2853 (toll-free in North America)
Europe  * +44 1925 944367 (toll)
+44 800 047 8642 (toll-free in Europe)
Japan  * +81 3-4540-5335 (select option 2)
Australia  * +61 3 9895 2177
+61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics)
Compliance Intelligence 		Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.
Book an Appointment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Revenera Assistant

Revenera Assistant
+1.800.374.4353
CONTACT US REVENERA.COM FLEXERA.com
© 2026 Flexera Software. All Rights Reserved.
Privacy policy Terms and conditions Flexera Community Contact Us
Loading
Basic MSI Installer That Uses Billboards Exits Without Error When Run on Unsupported OS Architecture