Data Platform packages from some sources such as Jamf are inappropriately imported into ITAM and show as Failed on the System Tasks page because server-side exclusion checks don't accurately detect the package format

Description

Related issue

Also see the following similar issue which affects different types of extractors: Flexera One ITAM System Tasks page inappropriately shows tasks related to some Data Platform extractors such as SolarWinds; task status is always "In progress" or "Timed out"

Fix status

This issue is still open but not currently scheduled to be addressed.

Was this helpful?

Support Hub

Product

Flexera One

Affected functionality

Inventory import (read/write/export)

Deployment type

Cloud

Visibility

Guest

URL Name

data-platform-packages-are-inappropriately-imported-into-itam-and-show-as-failed-on-the-system-tasks-page-because-server-side-exclusion-checks-don-t-accurately-detect-the-package-format-IOK-2119174

Are you sure you want to cancel the case creation?

Case closed successfully

Action performed successfully

Upload Attachment

Maximum file size allowed is 3 MB.

File type not supported.

Supported file types:

Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to close this case

Get Hotline support

Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.

Revenera Assistant

Related issue

Related Articles

Please wait...

Case id: 00001065