Question:
Why are we getting Adaptive Server is unavailable or does not exist when attempting to inventory a MSSQL Database
Answer:
Incorrect port numbers were entered for the instances. (we currently show non default ports in use for the database) You can verify the correct port number by connecting to the target database and run the following command: {code}select distinct local_net_address, local_tcp_port from sys.dm_exec_connections where local_net_address is not null{code}. The local_tcp_port will be the port # to enter into our platform. Please ensure to select 'Request Rescan' once the port numbers have been updated.
Related Articles
Verify that the Garbage Collector is working correctly 424Number of Views Restore FlexNet Manager Suite databases on a new SQL Server instance 73Number of Views BMC Discovery import may fail with error if SQL Server database compatibility level is below 130: "Invalid object name 'ST… 17Number of Views java.lang.Exception: The index xxx/workspaces/yyy/index is unavailable for create 8Number of Views Send data update job (DUJ) logs to technical support 607Number of Views
Hi, I am Reva - Ask me anything.
No new updates
Thanks for the feedback!
Your feedback has been saved.Rate this response:
Add Additional feedback ( Optional )
Are you sure you want to cancel
the case creation?
Are you sure you want to cancel the case creation?
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Revenera Assistant
Case id: 00001065
Activity: Status change: 2 hours ago