Description:
Replication Scenario:
- Login to the Producer Portal (https://XXXX.flexnetoperations.com/flexnet/operations
- Select 'List Entitlements by Order' from the Entitlements menu
- Cursor over the Export drop down menu and select 'Data Import Template' (note the Job for Export and Import Background Jobs must be enabled)
- Under the Administer drop down menu select Import/Export Status from the Data I/O section
- Find your export job (likely the first one on the list) and once the status is completed, check the box and click the Download exported file button
- Find and open the Excel file saved to your system
- Compare the start and end dates for each entitlement line with what is displayed in the UI
- The entitlement start and end dates in the Excel file are one day earlier than the dates displayed in the UI.
Resolution:
This is a known bug (FNO-56484). Once a fix is determined, Revenera will provide a target date.
Until a fix is implemented, please be aware of the date discrepancy and adjust any affected processes and data accordingly.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
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+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
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| Australia * |
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Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Case id: 00001065
Activity: Status change: 2 hours ago