When accessing the Recommended License Changes page and performing a filter, sort, or search operation against the Recommended Change column, the following error is displayed:
"An error has occurred while retrieving information; you may need to refresh the page."
The issue can also be confirmed in the WebUI.log file, located at:
- C:\ProgramData\Flexera Software\Compliance\Logging\WebUI
- System.ArgumentException:
- Cannot query a data store using criterion
- "[RecommendedChange]"
- that uses a non-persistent property 'RecommendedChange'.
OR
- System.ArgumentException:
- Cannot query a data store using criterion
- "Contains(Lower([RecommendedChange]), Lower('value'))"
- that uses a non-persistent property 'RecommendedChange'.
Steps to Reproduce
-
Open FlexNet Manager Suite.
-
Navigate to:
-
- License Compliance > Recommended License Changes
- Attempt one of the following actions:
- Sort the Recommended Change column.
- Filter the Recommended Change column.
- Perform a search that includes the Recommended Change value.
- The page returns an error stating that information cannot be retrieved.
- Review the WebUI.log file and confirm the presence of the error referencing the non-persistent RecommendedChange property.
Cause
The Recommended Change field is implemented as a non-persistent property. When the grid attempts to filter, sort, or search against this property, the query engine cannot generate a valid datastore query, resulting in the following exception:
- Cannot query a data store using criterion
- "[RecommendedChange]"
- that uses a non-persistent property 'RecommendedChange'.
Resolution
This issue was addressed in:
FlexNet Manager Suite 2018 R1
Customers experiencing this issue should upgrade to a version that includes the fix.
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Revenera Assistant
Case id: 00001065
Activity: Status change: 2 hours ago