Summary
This KB article addresses the issue where, while using a proxy server, the Beacon will fail to get account details for an AWS (Amazon Web Services) inventory import. Applies to FNMS 2018 R2 On-Premise only.Symptoms
While using a proxy server, the Inventory Beacon will fail to get the account details for an Amazon Web Services inventory import.In the importer.log you will encounter the following error message:
[ERROR] Name resolution failure attempting to reach service in region us-east-1 (as supplied to the -Region parameter or from configured shell default). Unable to connect to the remote server.
The region stated in this example, us-east-1, can be different and is not specific to the issue.
Steps To Reproduce
- Create an AWS PowerShell connection as outlined by the Online Help article 'Managing AWS EC2 Connections', ensuring all pre-requisites are in place.
- Select the Use Proxy check box and enter the details as directed in the article.
- Initiate the task and track the error in the importer.log on the Inventory Beacon located: C:\ProgramData\Flexera Software\Compliance\Logging\ComplianceReader
Resolution
To install the hotfix, you must have installed the on-premises edition of FlexNet Manager Suite 2018 R2. To download the hotfix, which is called '', follow the below steps:- Login to the Product and License Center (PLC). Either access it directly or via the Customer Community Portal by selecting Downloads.
- Under 'Your Downloads' select 'FlexNet Manager Platform' and then 'FlexNet Manager Suite 2018 R2'.
- Expand 'FlexNet Manager Suite Hotfix 2018R2-01' to download 'FlexNet Manager Suite Hotfix 2018R2-01.zip'
Workaround
N/A.Additional Information
This applies to FNMS 2018 R2 On-Premises only.Was this helpful?
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Case id: 00001065
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