Summary
A red error bar error may appear in the web UI when viewing the Installer Evidence tab of a Discovered Device record.
Symptoms
The C:\ProgramData\Flexera Software\Compliance\Logging\WebUI\webui.log file on a FlexNet Manager Suite On Premises web application server shows errors similar to the following when this issue occurs:
[ERROR 2020-10-13 12:49:25,753 1036087953ms UiHelper_Grid ] Error retrieving data (66d3a19c-a1f8-4c2a-be7f-b6bb30ae8167) System.InvalidOperationException: The result collection contains duplicate objects. at DevExpress.Xpo.Helpers.ObjectCollectionLoader.EndLoadObjects(LoadObjectsContext loadObjectsContext, ICollection[] objs, Boolean proceesStubs) at DevExpress.Xpo.SimpleObjectLayer.LoadObjects(Session session, ObjectsQuery[] queries) [...] at DevExpress.Data.Helpers.ServerModeKeyedCache.FetchInIndexerCore(Int32 index) [ERROR 2020-10-13 12:49:25,769 1036087969ms UnhandledErrors ] An unexpected error occurred (66d3a19c-a1f8-4c2a-be7f-b6bb30ae8167) ManageSoft.Compliance.ComplianceException: An error occurred retrieving grid data, see log for details at Flexera.Web.Core.Display.UiHelper_Grid.GridDataRetrievalError(Object sender, Exception e) at DevExpress.Data.Linq.LinqServerModeDataSourceView.OnExceptionThrown(ServerModeExceptionThrownEventArgs e) at DevExpress.Data.Helpers.ServerModeCache.PerformDeathProofAction(Action action) [...] at Flexera.Web.Core.Display.UiHelper_Grid.BindGridCore(UiHelper ui, MVCxGridView grid, GridCustomSettings settings, Boolean loadAll) at Flexera.Web.Core.Display.UiHelper_Grid.<>c__DisplayClassb3.<ConfigureServerEvents>b__a9(Object sender, EventArgs eventArgs) at DevExpress.Web.ASPxWebControl.RaiseBeforeGetCallbackResult() at Flexera.Web.Core.Display.MVCxGridViewCustom.RaiseBeforeGetCallbackResult() at DevExpress.Web.ASPxWebControl.System.Web.UI.ICallbackEventHandler.GetCallbackResult() [ERROR 2020-10-13 12:49:26,003 1036088203ms ClientErrors ] Client error. [ RequestUID: 66d3a19c-a1f8-4c2a-be7f-b6bb30ae8167 URL: http://server/Suite/Devices/Edit/7247?originUrl=%2FSuite%2FDevices%2FList%2FDiscovered#Inventory_Evidence Context URL: /Suite/Devices/Edit_Evidence_Software_Grid/7247?externalComputerId=19420&originUrl=%2FSuite%2FDevices%2FList%2FDiscovered [...]
Resolution
For FlexNet Manager Suite On-Premises Edition deployments, contact Flexera Support who may be able to provide an update to a stored procedure suitable for your environment.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
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Case id: 00001065
Activity: Status change: 2 hours ago