Error "This is an Incomplete Installation of InstallAnywhere Evaluation"

Title

Summary

When attempting to uninstall or install the InstallAnywhere product, a message displays that says, "This is an incomplete installation of InstallAnywhere [EditionNumber] Evaluation."

Synopsis

When attempting to uninstall or install the InstallAnywhere product, a message displays that says, "This is an incomplete installation of InstallAnywhere [InstallAnywhereVersion] Evaluation."

Ex: "This is an incomplete installation of InstallAnywhere 2014 SP1 Evaluation"
Ex: "This is an incomplete installation of InstallAnywhere 2017 Evaluation."

Note: This same error message may also appear when building a project from the command-line.

Discussion

To resolve the issue please view the following steps:

On a Windows machine, follow these steps:

1. In Windows Explorer, navigate to the following path:

%USERPROFILE%\InstallAnywhere

Note: The InstallAnywhere directory is a hidden directory. Make sure to enable hidden folders.

2. Locate and delete the appropriate version number folder that corresponds with your installed copy of InstallAnywhere:

For InstallAnywhere 2020	Delete the 200 directory
For InstallAnywhere 2018	Delete the 190 directory
For InstallAnywhere 2017	Delete the 180 directory
For InstallAnywhere 2015	Delete the 170 directory
For InstallAnywhere 2014 SP1	Delete the 165 directory
For InstallAnywhere 2014	Delete the 160 directory
For InstallAnywhere 2013	Delete the 150 directory
For InstallAnywhere 2012	Delete the 140 directory
For InstallAnywhere 2011 SP3	Delete the 125 directory
For InstallAnywhere 2011, 2011 SP1, 2011 SP2	Delete the 120 directory
For InstallAnywhere 2010 Service Pack 1 (SP1)	Delete the 115 directory
For InstallAnywhere 2010	Delete the 110 directory
For InstallAnywhere 2009, 2009 SP1, and 2009 SP2	Delete the 100 directory
For InstallAnywhere 2008 Value Pack 1 (VP1)	Delete the 95 directory
For InstallAnywhere 2008	Delete the 90 directory
For InstallAnywhere 8.0	Delete the 80 directory

Note: The folder will be re-created when the product is launched again.

3. Re-launch the InstallAnywhere product and re-register the product.

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On macOS/OS X, Linux-based, or Unix-based machines follow these steps:

1. From the command-line, change directories to the hidden .InstallAnywhere directory in the user's home directory (for the user that registered InstallAnywhere).

Note: The InstallAnywhere directory is a hidden directory. Make sure to enable hidden folders.

2. Locate and delete the appropriate version number folder that corresponds with your installed copy of InstallAnywhere:

For InstallAnywhere 2020	Delete the 200 directory
For InstallAnywhere 2018	Delete the 190 directory
For InstallAnywhere 2017	Delete the 180 directory
For InstallAnywhere 2015	Delete the 170 directory
For InstallAnywhere 2014 SP1	Delete the 165 directory
For InstallAnywhere 2014	Delete the 160 directory
For InstallAnywhere 2013	Delete the 150 directory
For InstallAnywhere 2012	Delete the 140 directory
For InstallAnywhere 2011 SP3	Delete the 125 directory
For InstallAnywhere 2011, 2011 SP1, 2011 SP2	Delete the 120 directory
For InstallAnywhere 2010 Service Pack 1 (SP1)	Delete the 115 directory
For InstallAnywhere 2010	Delete the 110 directory
For InstallAnywhere 2009, 2009 SP1, and 2009 SP2	Delete the 100 directory
For InstallAnywhere 2008 Value Pack 1 (VP1)	Delete the 95 directory
For InstallAnywhere 2008	Delete the 90 directory
For InstallAnywhere 8.0	Delete the 80 directory

Note: The folder will be re-created when the product is launched again.

3. Re-launch the InstallAnywhere product and re-register the product.

Additional Information

For information on registering the InstallAnywhere product, please view the related knowledge base articles:

Licensing Overview for InstallAnywhere 2011 and Later
How to Register InstallAnywhere (Versions 8.0 - 2010)

If further assistance is needed, please contact Flexera Software Technical Support .

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Case id: 00001065