Summary

Symptoms

Following error occurs when using Web Services with FlexNet Operations On-Premises:

2008-04-05 00:43:57,278 INFO  [plt.userManagement] [http-0.0.0.0-8080-18]  User, "ebiz_webservice", was authenticated.

2008-04-05 00:43:57,296 ERROR [plt.util] [http-0.0.0.0-8080-18] WebServiceHelper.authenticateUser(): Failed to perform the operation :

[Incident# 4372-96899] com.macrovision.flexnet.platform.exceptions.FLEXnetHibernateException: Error has been returned by Hibernate. [Incident# 4372-96899]

        at com.macrovision.flexnet.platform.services.persistence.PersistenceService.saveOrUpdate(PersistenceService.java:653)

        at com.macrovision.flexnet.platform.services.userManagement.NativeAuthenticationService.authenticate(NativeAuthenticationService.java:638)

        at com.macrovision.flexnet.platform.bizobjects.User.authenticate(User.java:1439)

        at com.macrovision.flexnet.web.platform.utils.WebServiceHelper.authenticateUser(WebServiceHelper.java:300)

        at com.macrovision.flexnet.web.platform.utils.WebServiceHelper.authenticateUser(WebServiceHelper.java:236)

        at com.macrovision.flexnet.operations.webservices.AuthenticationService.authenticateAndAuthorize(AuthenticationService.java:65)

        at com.macrovision.flexnet.operations.webservices.OperationsWebService.initialize(OperationsWebService.java:82)

        at com.macrovision.flexnet.operations.webservices.ProductPackagingServiceBindingImpl.doAuthenticateAndValidate(ProductPackagingServiceBindingImpl.java:5126)

        at com.macrovision.flexnet.operations.webservices.ProductPackagingServiceBindingImpl.getProductsQuery(ProductPackagingServiceBindingImpl.java:1937)

        at com.macrovision.flexnet.operations.webservices.ProductPackagingServiceBindingSkeleton.getProductsQuery(ProductPackagingServiceBindingSkeleton.java:602)

        at sun.reflect.GeneratedMethodAccessor998.invoke(Unknown Source)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

        at java.lang.reflect.Method.invoke(Unknown Source)

        at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397)

        at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186)

        at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)

        at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)

        at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)

        at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)

        at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453)

        at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)

        at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

        at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

        at com.macrovision.flexnet.web.platform.filters.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:108)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

        at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)

        at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)

        at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:159)

        at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:59)

        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)

        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)

        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)

        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)

        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)

        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:744)

        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)

        at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)

        at java.lang.Thread.run(Unknown Source)

Caused by: org.hibernate.StaleStateException: Unexpected row count: 0 expected: 1

        at org.hibernate.jdbc.NonBatchingBatcher.addToBatch(NonBatchingBatcher.java:27)

        at org.hibernate.persister.entity.AbstractEntityPersister.update(AbstractEntityPersister.java:2204)

        at org.hibernate.persister.entity.AbstractEntityPersister.updateOrInsert(AbstractEntityPersister.java:2118)

        at org.hibernate.persister.entity.AbstractEntityPersister.update(AbstractEntityPersister.java:2374)

        at org.hibernate.action.EntityUpdateAction.execute(EntityUpdateAction.java:91)

        at org.hibernate.engine.ActionQueue.execute(ActionQueue.java:248)

        at org.hibernate.engine.ActionQueue.executeActions(ActionQueue.java:232)

        at org.hibernate.engine.ActionQueue.executeActions(ActionQueue.java:140)

        at org.hibernate.event.def.AbstractFlushingEventListener.performExecutions(AbstractFlushingEventListener.java:297)

        at org.hibernate.event.def.DefaultFlushEventListener.onFlush(DefaultFlushEventListener.java:27)

        at org.hibernate.impl.SessionImpl.flush(SessionImpl.java:985)

        at com.macrovision.flexnet.platform.services.persistence.PersistenceService.saveOrUpdate(PersistenceService.java:644)

        ... 46 more

Cause

Resolution