Summary
Error When Using Web Services with FlexNet Operations On-Premises.Symptoms
Following error occurs when using Web Services with FlexNet Operations On-Premises:
2008-04-05 00:43:57,278 INFO [plt.userManagement] [http-0.0.0.0-8080-18] User, "ebiz_webservice", was authenticated.
2008-04-05 00:43:57,296 ERROR [plt.util] [http-0.0.0.0-8080-18] WebServiceHelper.authenticateUser(): Failed to perform the operation :
[Incident# 4372-96899] com.macrovision.flexnet.platform.exceptions.FLEXnetHibernateException: Error has been returned by Hibernate. [Incident# 4372-96899]
at com.macrovision.flexnet.platform.services.persistence.PersistenceService.saveOrUpdate(PersistenceService.java:653)
at com.macrovision.flexnet.platform.services.userManagement.NativeAuthenticationService.authenticate(NativeAuthenticationService.java:638)
at com.macrovision.flexnet.platform.bizobjects.User.authenticate(User.java:1439)
at com.macrovision.flexnet.web.platform.utils.WebServiceHelper.authenticateUser(WebServiceHelper.java:300)
at com.macrovision.flexnet.web.platform.utils.WebServiceHelper.authenticateUser(WebServiceHelper.java:236)
at com.macrovision.flexnet.operations.webservices.AuthenticationService.authenticateAndAuthorize(AuthenticationService.java:65)
at com.macrovision.flexnet.operations.webservices.OperationsWebService.initialize(OperationsWebService.java:82)
at com.macrovision.flexnet.operations.webservices.ProductPackagingServiceBindingImpl.doAuthenticateAndValidate(ProductPackagingServiceBindingImpl.java:5126)
at com.macrovision.flexnet.operations.webservices.ProductPackagingServiceBindingImpl.getProductsQuery(ProductPackagingServiceBindingImpl.java:1937)
at com.macrovision.flexnet.operations.webservices.ProductPackagingServiceBindingSkeleton.getProductsQuery(ProductPackagingServiceBindingSkeleton.java:602)
at sun.reflect.GeneratedMethodAccessor998.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397)
at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186)
at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453)
at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.macrovision.flexnet.web.platform.filters.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:108)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:159)
at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:59)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:744)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
at java.lang.Thread.run(Unknown Source)
Caused by: org.hibernate.StaleStateException: Unexpected row count: 0 expected: 1
at org.hibernate.jdbc.NonBatchingBatcher.addToBatch(NonBatchingBatcher.java:27)
at org.hibernate.persister.entity.AbstractEntityPersister.update(AbstractEntityPersister.java:2204)
at org.hibernate.persister.entity.AbstractEntityPersister.updateOrInsert(AbstractEntityPersister.java:2118)
at org.hibernate.persister.entity.AbstractEntityPersister.update(AbstractEntityPersister.java:2374)
at org.hibernate.action.EntityUpdateAction.execute(EntityUpdateAction.java:91)
at org.hibernate.engine.ActionQueue.execute(ActionQueue.java:248)
at org.hibernate.engine.ActionQueue.executeActions(ActionQueue.java:232)
at org.hibernate.engine.ActionQueue.executeActions(ActionQueue.java:140)
at org.hibernate.event.def.AbstractFlushingEventListener.performExecutions(AbstractFlushingEventListener.java:297)
at org.hibernate.event.def.DefaultFlushEventListener.onFlush(DefaultFlushEventListener.java:27)
at org.hibernate.impl.SessionImpl.flush(SessionImpl.java:985)
at com.macrovision.flexnet.platform.services.persistence.PersistenceService.saveOrUpdate(PersistenceService.java:644)
... 46 moreCause
Caused by: org.hibernate.StaleStateException: Unexpected row count: 0 expected: 1Resolution
Check the Shared login box.Was this helpful?
Related Articles
Can Single Sign-On be Used for Authentication Using Web Services? 10Number of Views How Can I Access The License File Location Passed To The Vendor Daemon From The Vendor Daemon Code? 8Number of Views Error - (Version of vendor daemon is too old. (-83,21049:104 "Connection reset by peer")) 8Number of Views Error: -97,121 - LM_VENDOR_DOWN - "The desired vendor daemon is down" 22Number of Views
Revenera Assistant - Beta
Online
Hi, I am Reva - Ask me anything.
Updates
No new updates
Chat
Home
Updates
/**/
Thanks for the feedback!
Your feedback has been saved.Rate this response:
1
2
3
4
5
Add Additional feedback ( Optional )
0/240
English
English
Language changed successfully
Something went wrong
Email sent successfully
Something went wrong
Case create successfully
Are you sure you want to cancel
the case creation?
Please select a product to submit the case.
Please select a product version to submit the case.
0/255
Upload Attachment
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to cancel the case creation?
Case closed successfully
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
© 2026 Flexera Software. All Rights Reserved.
Case id: 00001065
Activity: Status change: 2 hours ago