Summary
Discusses how to resolve this error.Symptoms
The error message can also read:
- Setup failed to initialize.
- Failed to complete script based install.
Cause
This is a general error that usually occurs after another error.Resolution
If an error occurs prior to the 1628 error, search Consumer Central on the first error as this error will provide more information. If there is no error message prior to the 1628 error, try the following troubleshooting steps to resolve the issue:
- Detect and End Previously Running Installation Processes
- Clean the Temp Directory
- How Do I Install the Windows Installer Engine on My Computer?
Does Your Issue Still Exist?
If after following these instructions your product failed to install, you'll need to contact your vendor. See the Who to Contact page for more information.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
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Case id: 00001065
Activity: Status change: 2 hours ago