Summary

When using the Flexera One ServiceNow integration, it is important to understand the difference between the Is Deleted field provided by Flexera One and the Active Install field maintained by ServiceNow. These fields serve different purposes and may not always contain matching values.

Background

The Flexera One ServiceNow Scoped App populates the Software Installations table with software installation data normalized by Flexera One.

As part of this integration, Flexera One uses the Is Deleted field to indicate whether a software installation is currently active on a device:

• Is Deleted = false: The software installation is active.
• Is Deleted = true: The software installation is no longer active.

This field is unique to the Flexera One integration and serves as the authoritative indicator of installation status for records imported from Flexera One.

ServiceNow Active Install Field

ServiceNow uses the Active Install field within the Software Installations table to identify active software installations for purposes such as:

• Software Asset Management (SAM) reconciliation
• License calculations
• Software usage and compliance reporting
• Other ServiceNow asset management processes

Several native ServiceNow jobs and reconciliation processes update the Active Install field. Because these processes were designed to operate on ServiceNow-managed installation data, they may produce unexpected results when run against software installation records that have already been normalized and managed by Flexera One.

As a result, records imported through the Flexera One integration may be incorrectly marked as either:

• Active Install = true
• Active Install = false

regardless of the value indicated by Flexera One.

Recommendation

When reporting on or displaying software installation data imported from Flexera One, Flexera recommends using the following criteria to identify active software installations:

This ensures that only active software installation records managed and normalized by Flexera One are included in the results.

Additional Information

The Is Deleted field should be considered the primary source for determining the active status of software installations imported through the Flexera One integration. The ServiceNow Active Install field may be modified by native ServiceNow processes and therefore should not be relied upon when identifying active Flexera One software installation records.