Issue
Checkout failing with Flexnet Licensing Error- -5,357 when using a dongle on windows 10.
One possible Resolution
- 1.Copy
haspsrm_win64toSystem32orSysWOW64manually and then try to checkout the license. - 2.The user space dongle dynamic libraries,
haspsrm_win32.dll andhaspsrm_win64.dll for 32-bit and 64-bit platforms
respectively, are not installed when the run-time command-line installer for Sentinel hasp (haspdinst.exe) is run. - 3.This is because these libraries are specific to Revenera and therefore not included as part of the installer. These
libraries are present in the toolkit <platform_dir> folder and publishers should include them in their own installers. When supportingFLEXID9hostids on Windows. The relevant DLLs should be copied to the folder:
• On a 64-bit system, publishers using the x64_n6 kit should installhaspsrm_win64.dllto%windir%/System32.
• On a 64-bit system, publishers using thei86_n3kit should install haspsrm_win32.dll to%windir%/SysWOW64. - 4.The SafeNet external license manager (hasp_rt.exe) must be placed in the same folder as the FlexNet Publisher dongle-protected applications (including lmhostid, vendor daemon,
lmtools, andlmadmin). - 5.If hasp_rt.exe does not exist in the same folder, an unexpected SafeNet error dialog, referring to the SafeNet 'hasp_cleanup' API, may appear when the FLEXID9 SafeNet runtime driver was not installed on the machine but the dynamic library (
haspsrm_*.dll) was copied to theSystem32/SysWow64folder
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
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Case id: 00001065
Activity: Status change: 2 hours ago