Summary
An intermittent server issue has caused attempts to acquire a new license from the Trialware view in InstallShield to fail.Symptoms
Attempting to obtain a new license from the Trialware view of InstallShield Premier intermittently fails and the following error message is displayed.Cause
A server side issue may cause requests for new licenses from the InstallShield client to fail. This issue is under investigation.Workaround
A fix has been created for InstallShield 2014 Service Pack 1. In order to apply this fix:- Download the attached 000018039.zip file and extract it to a temporary location on the client machine.
- Ensure that InstallShield 2014 Service Pack 1 is not running.
- Navigate to C:\Program Files (x86)\InstallShield\2014\System.
- Rename the file IsWsActivation.ocx to ORIGINAL_IsWsActivation.ocx.
- Copy the appropriate fixed version of IsWsActivation.ocx extracted from the .zip file to the InstallShield System directory.
- Restart InstallShield 2014 Service Pack 1 and attempt to acquire a license.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
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size allowed is 3 MB.
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Case id: 00001065
Activity: Status change: 2 hours ago