How Can Usage Intelligence Track New Installations If I Don’t Have an Installer/Uninstaller?

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Usage Intelligence does not require integration with an installer or uninstaller script and is able to track users even if your software is a simple executable. A new user installation is detected the very first time the software calls home and a churned user is declared lost after not calling home for a number of days - this time period is configurable from the dashboard and by default set to 40 days.

For more information on how Usage Intelligence detects new and lost users, see How Does Usage Intelligence Detect New/Lost Users or Installs/Uninstalls?.

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Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.

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Case id: 00001065