The Usage Intelligence platform is used by software vendors to collect software usage data from the end users of their software products. From the perspective of the GDPR, our customer, the software vendor, is the data controller and Revenera is the data processor in terms of data collection and hosting the reporting portal.

By default, Usage Intelligence does not collect personally identifiable data. Although the IP address is collected, it is only used to determine the software install location (i.e. country or state) to support geographical reports and is then deleted. The software vendor may extend the default data being collected by Revenera, but they have full control of what is collected and how this data is used.

Right to Data Erasure

The GDPR requires that a data subject has the "right to erasure". This right may be applicable to data collected using the Revenera technology if the software vendor, the data controller, has extended the Usage Intelligence configuration to collect personal data. In this scenario, an end user (or data subject) may contact the software vendor to request a copy of all data or request that the data be deleted. If a request is made and the custom data being stored on the Usage Intelligence platform contains personally identifiable data, then the software vendor can comply by sending a request to Revenera that data be deleted on specific Client IDs.

Procedure to Delete Client Data

While data subjects must contact their software vendors, Revenera customers may delete client data by performing the following:

To delete client data:

1. Log in to Usage Intelligence Dashboard.
2. Do one of the following:
   
   
   • Usage Intelligence v2: Open the Admin page, and under Data Management, click on Delete and Block Clients.
   • Usage Intelligence v3: On the Administration menu, select Delete or Block Clients.
3. Enter the applicable Client ID(s) and select whether you would like to delete the data and allow the client to be tracked in the future or delete the data and block the client from being tracked.
4. Click the Delete button to process your request.

If you're collecting Custom Events or Exceptions, user data may also be present in the downloadable archives. In this case you will need to download the archives locally, remove the client's data from the CSV files and delete the original archives from the server.     

User Privacy

If you would like to learn more about how to protect user privacy when using the Usage Intelligence platform, see Are There Any Legal or Privacy Concerns When Using Usage Intelligence?