Issue:
Not able to edit or add data sources to normalization jobs. The screen appears as blank where options should be listed.
Workaround:
- Download the zip file “BDNA-35352” and place the zip file on the DP server desktop.
- Open a command prompt as the administrator.
- Run the following command:
“BDNA install location>\Data Platform\Bin\updater.exe" /FILE="patchDownloadLocation>\BDNA-35352.zip“
Once the script runs successfully, clear browser cache and reload the page.
Was this helpful?
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