Important Information about FlexNet Inventory Agents on macOS 10.15 (Catalina)

Title

Note the following important information regarding upgrading to macOS 10.15 (Catalina).

If you have machines that have FlexNet inventory agents already installed, these need to be upgraded to version 14.0 of the FlexNet inventory agent before the OS is upgraded to macOS 10.15. If the OS is upgraded without first upgrading the installed FlexNet inventory agents, the existing FlexNet inventory agent will no longer be able to run on the inventory device. As a result it would not be possible to use policy to upgrade the FlexNet inventory agent in this scenario. Such a case would require manually upgrading the FlexNet inventory agent.

In the event a Mac is updated to 10.15, and it has a 13.0.x or older inventory agent installed, the agent can be manually removed using the following command from the Terminal:

/opt/managesoft/bin/uninstall-managesoft.command -force

Note: The above command will encounter an error when attempting to remove agent configuration data. To completely remove the agent configuration, also run:

sudo rm -rf /var/opt/managesoft

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Case id: 00001065