Importing data from Microsoft 365 may fail after some time at "Get Usage from Office 365 Exchange" step with 401 error for large tenants with hundreds of thousands of users

Description

The article title field contains all currently published information about this known issue.

Fix status

This issue is still open but not currently scheduled to be addressed.

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Product

Flexera One

Affected functionality

Inventory import (read/write/export),SAM for Microsoft

Deployment type

Cloud

Visibility

Guest

URL Name

importing-data-from-microsoft-365-may-fail-after-some-time-at-get-usage-from-office-365-exchange-step-with-401-error-for-large-tenants-with-hundreds-of-thousands-of-users-IOK-2096696

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Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.

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Case id: 00001065