Summary

Where to find a dump file when the IDE crashes.

Synopsis

This article is about where to find a dump file when the IDE crashes. This file may be requested by the Flexera Support Department for further investigation.

Discussion

When the InstallShield IDE or Command Line Build crashes you may be presented with a Stack Trace and/or exception. At the same time a dump file is expected to be created and exist in the System directory where InstallShield is installed.

Further investigation of the dump file along with the circumstances involved may be requested by the Support Group at Flexera to help understand why InstallShield crashed. If requested please send across the dump file for review. The dump file can be found here:

<InstallShield Installation Directory>\InstallShield\<Version>\System

Or - when using a 64-bit client

C:\Program Files (x86)\InstallShield\2015\System

The name of the dump file uses the letters "iside", an underscore then four random numbers. The extension is ".dmp". For example, it looks like: iside_1234.dmp

Related KB Articles

You may be required to send across a verbose build log for debugging purposes with the dump file. Use the following link to log a build accordingly:

• Verbosely Log a Command Line Build