Inventory gathering may fail when option to gather CAL inventory is enabled and the "C:\ProgramData\ManageSoft Crop\ManageSoft\Common\Uploads\ClientAccess" directory does not exist before attempting to save file containing CAL inventory data

Description

The article title field contains all currently published information about this known issue.

Fix status

This issue has been fixed in the following releases: 2024 R1.4 / Oct 2024 (Cloud), 2024 R2 (On Premises).

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Product

Flexera One

Deployment type

Cloud

Fixed in

2024 R1.4 / Oct 2024 (Cloud),2024 R2 (On Premises)

Visibility

Guest

URL Name

inventory-gathering-may-fail-when-option-to-gather-cal-inventory-is-enabled-and-the-c-programdata-managesoft-crop-managesoft-common-uploads-clientaccess-directory-does-not-exist-before-attempting-to-save-file-containing-cal-inventory-data-IOK-1266316

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Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
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Case id: 00001065