Summary
Processes that attempt to update an asset record may fail if the update causes changes to property values on a linked inventory device record.
Details
This issue is caused by a logic error affecting operations in the FlexNet Manager Suite compliance database.
Processes that may be affected by this issue include the following:
| Process | Symptoms |
|---|---|
| Updates to asset records performed through the web UI | Red bar error is shown in the web UI. Logging in webui.log includes an error message with details similar to:
|
| Inventory imports Business adapter imports | Import fails, and import log includes an error message similar to what is shown above. |
Resolution
A hotfix to resolve this issue is available from the following article: Hotfix for Known Issue: An update to an asset may fail if the update causes changes to a linked inventory device (IOK-1002838)
Affected versions
This issue affects FlexNet Manager Suite 2022 R2.
Fix status
This issue has been fixed in the following FlexNet Manager Suite release: 2022 R2.1 / Jan 2023 (Cloud)
Other information
Affected components: Database, Hardware asset management, Inventory
Master issue ID: IOK-1002838
Also known as: FNML-77254
Related Articles
An update to an asset may fail if the update causes changes to a linked inventory device 4Number of Views Hotfix for Known Issue: An update to an asset may fail if the update causes changes to a linked inventory device (IOK-1002… 16Number of Views Business adapters that update asset/inventory device links may cause multiple inventory device records can be linked with … 4Number of Views Windows Update KB3072630 causes Registry permission changes to HKCU to fail 20Number of Views Status of archived inventory device with IBM software installs does not get changed to "Active" when linked asset status i… 5Number of Views
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
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Case id: 00001065
Activity: Status change: 2 hours ago