Symptoms

BIOS information such as serial number, UUID, manufacturer, model, and chassis type may be missing from inventory gathered from computers running Linux operating systems by the FlexNet inventory agent if the dmidecode program is not available.

Details

The FlexNet inventory agent has a dependency on the dmidecode program on Linux operating systems to gather various information from the computer's BIOS. If this program is not available or unable to be executed then associated BIOS information will not be included in gathered inventory data.

The following directories are searched in this order to locate the dmidecode executable:

1. /usr/sbin
2. /opt/managesoft/libexec
3. $PATH

Workaround

Ensure the dmidecode executable is available on computers running Linux operating systems in one of directories identified above.

Fix details

The FlexNet inventory agent installer package has been updated to include a copy of dmidecode (named "mgsdmidecode") that can be used when a system dmidecode executable is not available.

Additional information

Gathering FlexNet inventory topic: Common: Child Processes on UNIX-Like Platforms

Fix status

This issue has been fixed in the following FlexNet Manager Suite releases: 2021 R1.4 / Mar 2022 (Cloud), 2022 R1 (On Premises)

Other information

Affected components: Agent, Inventory

Master issue ID: IOJ-2233774

Also known as: FNML-74798