Symptoms

The installation (ndlaunch) agent may crash when attempting to download files related to the agent's policy or client settings when configured to connect to a beacon using an IPv6 address.

Details

When the issue occurs, the last line of logging that appears in the agent's installation.log file will look similar to the following (the specific URL of the file being downloaded may vary):

[Thu 30 Sep 2021 12:42:01 AM CEST (N, 0)] {12843} Downloading “https://[2a00:23e:ab0b:da9:de:0:2d70:2797]/ManageSoftDL/Packages/Flexera/Upgrade/17.0.1/Rev1.0/Upgrade for ManageSoft for Solaris (sparc) Managed Devices/Upgrade for ManageSoft for Solaris (sparc) Managed Devices.osd” to “/var/opt/managesoft/policies/packages/7cab4c68c2de7304f8617e95d8606e03.osd”

Fix details

This issue has been fixed by modifying the agent to be able to handle IPv6 addresses appearing in beacon URLs.

Fix status

This issue has been fixed in the following FlexNet Manager Suite releases: 2021 R1.3 / Dec 2021 (Cloud), 2022 R1 (On Premises)

Other information

Affected components: Agent

Master issue ID: IOJ-2230252

Also known as: FNML-74614