Loading
search-img
Title
Known Issue: Import writers may fail at step "Create new AutoSynchronized licenses" due to duplicate SKU entries published in the SKU library (IOK-884762)

Summary

Import may fail at the “Create new AutoSynchronized licenses” step if duplicate SKUs are present in SKU library.

Details

If a SKU value appears multiple times in the SKU library published by Flexera, then inventory import processes may fail.

When this issue occurs, logging from an import process will terminate with an error similar to the following:

2022-07-27 17:04:05,123 [INFO ]     Create new AutoSynchronized licenses
2022-07-27 17:04:05,341 [ERROR]       System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.InvalidOperationException: The result collection contains duplicate objects.
   at DevExpress.Xpo.Helpers.ObjectCollectionLoader.EndLoadObjects(LoadObjectsContext loadObjectsContext, ICollection[] objs, Boolean proceesStubs)
   at DevExpress.Xpo.SimpleObjectLayer.LoadObjects(Session session, ObjectsQuery[] queries)
   at ManageSoft.Database.Xpo.XpoSession.XpoObjectLayer.DevExpress.Xpo.IObjectLayer.LoadObjects(Session p_Session, ObjectsQuery[] p_Queries)
   at DevExpress.Xpo.Logger.LogManager.Log[T](String category, LogHandler`1 handler, MessageHandler`1 createMessageHandler)
   at DevExpress.Xpo.Session.GetObjects(ObjectsQuery query)
   at DevExpress.Xpo.XPQueryBase.GetObjects()
   at DevExpress.Xpo.XPQuery`1.GetEnumerator()
   at ManageSoft.Compliance.Logic.Core.Impl.ProcessingEngines.LicenseUpdateEngine.CreateNewAutoSynchronizedLicenses()
   at ManageSoft.Compliance.Importer.Procedures.ManageSoft.LicenseUpdateEngine.CreateNewAutoSynchronizedLicenses()

Fix status

This issue has been fixed in the following FlexNet Manager Suite releases: 2022 R1.6 / Sep 2022 (Cloud), 2022 R2 (On Premises)

Other information

Master issue ID: IOK-884762

Also known as: FNML-76622

Was this helpful?
Support Hub
Product
FlexNet Manager Suite
Deployment type
On-premises
Visibility
Guest
URL Name
known-issue-import-writers-may-fail-at-step-create-new-autosynchronized-licenses-due-to-duplicate-sku-entries-published-in-the-sku-library-iok-884762

Related Articles

Create a case with Support
0/255
Upload Attachment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to cancel the case creation?

Are you sure you want to close this case

Get Hotline support
Products Region Phone Numbers
FlexNet Operations
FlexNet Embedded
FlexNet Publisher
FlexNet Connect
FlexNet Code Insight
InstallAnywhere
InstallShield 		North America  * +1 630-332-2513 (toll)
+1 877-279-2853 (toll-free in North America)
Europe  * +44 1925 944367 (toll)
+44 800 047 8642 (toll-free in Europe)
Japan  * +81 3-4540-5335 (select option 2)
Australia  * +61 3 9895 2177
+61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics)
Compliance Intelligence 		Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.
Book an Appointment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)
+1.800.374.4353
CONTACT US REVENERA.COM FLEXERA.com
© 2026 Flexera Software. All Rights Reserved.
Privacy policy Terms and conditions Flexera Community Contact Us
Loading
Known Issue: Import writers may fail at step "Create new AutoSynchronized licenses" due to duplicate SKU entries published in the SKU library (IOK-884762)