Symptoms

Installer evidence based on the Host:HostedSoftware:InstalledSoftware:Package relationship in BMC Atrium Discovery and Dependency Mapping (ADDM) is not imported by FlexNet Manager Suite 2020 R2 when using an ADDM staging database with schema version 1.10 or later. This leads to installations of applications not being recognized by FlexNet Manager Suite when they should be.

Cause

This issue is caused by defective logic in the installer evidence reader procedures contained in the FlexNet Manager Suite 2020 R2 ADDM adapter.

Resolution

Contact Flexera Support to enquire about whether a hotfix for this issue may be suitable to deploy.

Further details

The following SQL query can be executed against the ADDM staging database to confirm the schema version:

SELECT Value
FROM dbo.ADDMStagingDatabaseConfiguration
WHERE Property = 'SchemaVersion'

Fix status

This issue has been fixed in the following FlexNet Manager Suite releases: 2021 R1 (On Premises), 2021 R1.1 / Sep 2021 (Cloud)

Other information

Affected components: Integration: BMC Discovery/ADDM

Master issue ID: IOJ-2191493

Also known as: FNML-73349