Summary

If details such as the filename or application information retrieved from the registry about a process that is metered by the FlexNet inventory agent contains multi-byte Unicode characters, then such characters may appear in usage data as a question mark ("?").

Details

Here is an example of usage MMI file content illustrating this issue:

<USAGE VERSION="1.00" USAGEAGENT="16.0.1">
    <MD NAME="wkstn102" DOMAIN="acme.corp" GUID="" AGENTID="663483a5fe351782daf7d190a0f54d565b112c098bfb56fa9a7d9b2553aaf465">
        <USAGE USER="Vivek" DOMAIN="ACME" TYPE="WeeklySummary" STARTDATE="20211011T000000" GUID="">
            <APPUSAGE NAME="??????? ???3.0" VERSION="8.3.0.9617" FILENAME="PinyinUp.exe" FILECOMPANY="Sogou.com Inc." FILEDESCRIPTION="??????? ??????" FILEPRODUCTNAME="???????" FILEPRODUCTVERSION="8.3.0.9617" FILEVERSION="8.3.0.9617" LONG_FILENAME="C:\Program Files (x86)\SogouInput\8.3.0.9617\PinyinUp.exe" TOTALRUNTIME="241" TOTALACTIVE="0" SESSIONS="1" DAYS="1"/>
        </USAGE>
    </MD>
</USAGE>

Fix details

This issue has been fixed by updating the FlexNet inventory agent to correctly include Unicode text in generated usage MMI files.

Related information

Also see the following known issue which can impact on the processing of usage MMI files that are affected by this issue: Usage MMI files containing "?" characters in application details may fail to import? (IOJ-2240193).

Fix status

This issue has been fixed in the following FlexNet Manager Suite releases: 2021 R1.3 / Dec 2021 (Cloud), 2022 R1 (On Premises)

Other information

Affected components: Agent, Usage

Master issue ID: IOJ-2227649

Also known as: FNML-74515